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Delivery & duties
We deliver to the 17 countries below. Your prices, the currency you pay in and the delivery cost all follow the country you ship to. You can change it at the top of any page under Ship to.
Where we deliver and what it costs
| Ship to | Currency | Standard tracked delivery |
|---|---|---|
| United States | USD | $10 USD |
| Canada | CAD | $14 CAD |
| United Kingdom | GBP | £8 GBP |
| Germany, Austria, France, Belgium, Netherlands, Luxembourg, Ireland, Finland, Italy, Spain | EUR | 9 € EUR |
| Denmark | DKK | 69 kr DKK |
| Sweden | SEK | 99 kr SEK |
| Norway | NOK | 109 kr NOK |
| Switzerland | CHF | CHF 9 |
One delivery charge per order, however many sets are in it. The exact amount is shown in your cart and at checkout before you pay.
How long it takes
- Dispatch: within 2–4 business days of your order.
- Delivery: usually 5–12 business days after dispatch, depending on the country.
- You get an email with a tracking link when your parcel leaves us.
These are estimates, not guaranteed dates. If your party date is close, email us before ordering at support@tintavell.com and we will tell you honestly whether it can arrive in time.
Customs, duties and taxes
Prices include all taxes we are required to charge. Hong Kong, where our company is registered, does not charge a sales tax. Import duties, taxes or carrier handling fees that your own country charges when the parcel arrives are not included in our prices and are paid by the recipient.
Most parcels to the EU, the UK, Norway, Switzerland, the US and Canada are assessed by the local customs or postal service on arrival. If a charge applies, the carrier will contact you before delivery. If you refuse to pay it and the parcel comes back to us, we refund the price of the goods, less the original delivery cost and any return charge the carrier bills us.
What arrives
Sets are packed flat in one box: fabric backdrops folded, fans and garlands folded flat, plates stacked, balloons uninflated in their bags. Some pieces need a few minutes of assembly (paper flowers, stand-up dinosaurs, favour boxes); the box tells you how. Nothing needs batteries, plugs or tools.
Where we do not deliver
We currently deliver only to the countries in the table. We do not deliver to PO boxes or parcel forwarding addresses.
A problem with your delivery
If tracking stops moving for more than 10 business days, your parcel arrives damaged or something is missing, email us within 30 days of delivery with your order number and, if possible, a photo. We will send a replacement or refund you. See Returns promise.